Privacy Policy
Last updated: November 11, 2026. Zero ad tracking, zero public AI training. Operated by AyashMart Global (আয়াশমার্ট).
1. The Sovereign Tenancy Principle
Unlike ad-supported email providers, RoutePing operates under an absolute sovereign privacy standard. We do not scan the contents of your emails, search queries, or WhatsApp attachments for advertising profiles. Furthermore, we never use your proprietary business communications to train public AI models. Your communication data belongs solely to your organization.
2. Information We Collect & Why
We collect only the technical telemetry strictly necessary to deliver high-speed communications: organizational account credentials, DNS configuration records (SPF, DKIM, DMARC), email delivery statuses (bounces, deferrals, opens), and WhatsApp channel connection tokens. All billing details are securely tokenized through Stripe.
3. Cryptographic Storage & Transmission
All mailbox databases and stored messages are encrypted at rest using industry-standard AES-256 encryption on dedicated high-speed NVMe storage. In transit, all SMTP, IMAP, WebSocket, and HTTP traffic is strictly enforced over TLS 1.3 with modern cipher suites.
4. Official WhatsApp Cloud API Data Handling
When connecting WhatsApp channels, RoutePing communicates directly with Meta's official Cloud API over authenticated HTTPS webhooks. Chat payloads and customer phone numbers are processed solely for the purpose of synchronizing into your shared inbox queues.
5. Your Rights: Export & Permanent Purge
You have the sovereign right to export all organization mailboxes via standard mbox / EML formats at any time. When an organization or mailbox is deleted, all corresponding messages, attachments, and encryption keys are permanently purged from our active PostgreSQL and storage clusters within 7 calendar days.
6. Data Controller & AyashMart Global Governance
The designated data controller for RoutePing is AyashMart Global (আয়াশমার্ট). For questions regarding data processing agreements (DPA), GDPR inquiries, or sovereign audit documentation, please reach out to our Data Protection Officer at privacy@routeping.com.
Need a signed Data Processing Agreement (DPA)?
We provide pre-signed standard contractual clauses (SCC) and sovereign data processing agreements for European and international enterprise customers.