Terms of Service
Last updated: November 11, 2026. Official terms for RoutePing by AyashMart Global (আয়াশমার্ট).
1. Acceptance of Terms
By accessing or using RoutePing's sovereign business email infrastructure, shared team inboxes, and WhatsApp management APIs, you agree to be bound by these Terms of Service. RoutePing is a proprietary product owned and operated by AyashMart Global (আয়াশমার্ট). If you do not agree to these terms, do not create an account or provision mailboxes through this platform.
2. Sovereign Tenancy & Data Ownership
You retain 100% intellectual property and sovereign data ownership over all corporate mailboxes, email headers, email body contents, attachments, WhatsApp chat threads, customer lists, and encryption keys created within your organization tenant. RoutePing and AyashMart Global never inspect, harvest, vectorize, sell, or train public AI models on your customer correspondence.
3. Acceptable Use & Zero Spam Policy
RoutePing provides enterprise deliverability infrastructure. You agree not to use our SMTP relays or mailbox endpoints for unsolicited bulk commercial communications (spam), phishing, deceptive header spoofing, or distribution of malware. Any organization triggering excessive spam abuse reports or violating RFC 5321 / RFC 5322 deliverability standards may be suspended to protect shared IP pool reputation.
4. Plans, Billing & Flat Infrastructure Pricing
RoutePing operates on a flat infrastructure pricing philosophy with zero per-seat taxes. You pay for underlying storage and message throughput, never for the number of team members in your shared inbox. Subscriptions bill on a recurring monthly or annual basis. You may add or remove agents, mailboxes, and custom domains within your plan limits at any time without penalty.
5. 99.98% Service Level Agreement (SLA)
RoutePing commits to a 99.98% monthly uptime SLA across our sovereign SMTP/IMAP edge gateways, Webmail endpoints, and Fastify REST API clusters. In the event of unscheduled downtime exceeding our SLA, qualified organization accounts may claim proportional service billing credits upon written notice.
6. Limitation of Liability & AyashMart Global Governance
These terms are governed by and construed in accordance with the laws governing AyashMart Global (আয়াশমার্ট). In no event shall RoutePing, its engineers, or directors be liable for indirect, incidental, or consequential damages resulting from unauthorized DNS tampering, forgotten credentials, or external ISP network partitions.
Have questions about our enterprise terms?
Our legal and infrastructure team is available to discuss custom SLA guarantees and sovereign data hosting requirements.